Compliments & Complaints

Voicing your experience helps us improve your care.

Thank a care provider

Healthcare providers can be heroes. They can perform miracles, reassure us, and support us. Visit Thank a healthcare provider to express your gratitude for a BC Women's healthcare professional.

Where to make a compliment or complaint

You have the right to complain if you are unhappy with your own or the health care experience of a family member or friend, or if you feel your healthcare rights have been violated.

The following resources offer helpful information and contacts to support you in voicing your praise or concerns.

Patient Care Quality Office: contact the office in your health region to make a compliment or complaint about the quality of care that you or a loved one are receiving.

Provincial Health Services Authority patient care quality office: if you have direct complaints about your or a loved one's care, services, or treatment at BC Women's.

College of Physicians & Surgeons of BC: if you have a compliment or complaint about a doctor or specialist.

Office of the Information & Privacy Commissioner of BC: If you want access to, or are having difficulty getting copies of your medical records.