In February 2022, many areas of BC Children’s Hospital and BC Women’s Hospital + Health Centre moved from older systems and paper-based charts to a new electronic health records system. This new system ─ CST Cerner ─ and related changes, are designed to improve the safety, quality and consistency of patient care in B.C. 

In September 2024, more BC Women’s Hospital + Health Centre clinics will start using the new system.

This new system will help improve the safety, quality and consistency of patient care across BC Children’s and BC Women’s hospitals as well as across Vancouver Coastal Health, Provincial Health Services Authority (including BC Cancer) and Providence Health Care.

Using the new system will mean: 

For more information, visit the project website: CSTproject.ca.

Throughout this transition, our focus will continue to be providing safe, quality care to you. You may experience delays, especially for your first appointment, while we get used to the new system. Our staff are committed to learning the new system as quickly as possible to minimize any impacts on patient care service delivery. 

Privacy and security of personal health information is one of our highest priorities. Having a new electronic system means we have the benefits of current technology, including adherence to privacy and security standards, as well as around-the-clock vendor monitoring and support. There are safeguards in place to ensure only the appropriate care providers and staff view your information.

If you have any concerns about your care, please talk to your care team. If your care team cannot address your concerns, they will connect you with department or hospital leadership.

If you feel your issue was not addressed or your complaint was not resolved, you can contact the Patient Care Quality Office directly: pcqo@phsa.ca.