Patient Experience

The Patient Experience team strives to enable the best experience possible by offering supportive, meaningful partnerships between patients, families and their supporters, and care and service teams.

The Patient Experience team leads a number of key services across BC Children’s Hospital and BC Women's Hospital + Health Centre. These include:

Advisors

BC Children's Hospital and BC Women's Hospital + Health Centre benefit from engagement advisors. The advisors develop, sustain and evaluate partnership opportunities between patients, families, providers and staff. 

Engagement advisors partner with hospital staff to plan and implement strategies to ensure active patient engagement. They develop and build capacity around partnership strategies, and coordinate existing and new feedback systems. 

Engagement advisors  

BC Children’s Hospital and BC Women’s Hospital + Health Centre patient and family engagement advisor: 

Mental health and substance use patient and family advisors:  

Mental health and substance use peer engagement leader:  

NICU family engagement advisor:  

NICU Indigenous family engagement advisor:  

NICU family advisors group contact: nicufamilyadvisors@cw.bc.ca

Get involved

Our advisories and networks enable patients and families to participate in varied roles. These include sitting on committees; and weighing in on policy design or language, cross-campus quality improvements, or the look and feel of public-facing documents. 

There are different ways to become involved: 

  • Patients as Partners: We invite patients, families and their supporters to join our network by becoming an e-advisor. E-advisors provide valuable feedback on a number of different projects such as policies, surveys and general initiatives 
  • Focus groups: We may invite patients, families and supporters to attend virtual or in-person focus groups to test, consider or try out new systems or technology 
  • Surveys or questionnaires: Throughout the year, surveys and questionnaires about patient care or experience are available. You can complete surveys online, in person, by telephone or by email 

Other methods of patient and family feedback 

  • Comment cards: Digital, site-wide comment cards provide us with helpful feedback 
Resources

Your Voice Matters feedback poster

Scan the QR code on the feedback poster (PDF) on your mobile phone camera, or visit the website to complete our virtual comment card.

Patient & Family Guide

The Patient & Family Guide (PDF) is a resource to help patients and families plan for a hospital stay or help navigate while in care or accessing services on campus.

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