Booking a space
The centre offers three scheduled time blocks each weekday that families can book ahead of time. Time blocks include:
- 8:45 to 10:45 a.m.
- 11 a.m. to 1 p.m.
- 1:15 to 3:15 p.m.
Bookings are first come, first served. You can only reserve an appointment up to five months from the booking date. They are limited to one visit per child per day.
Drop-ins are welcome, depending on availability. We accept bookings through our online booking portal, by phone, email or in-person.
Book now
When logging into the booking system for the first time, the system will ask you to create an account for your child. Families can set up either one or many sibling account(s) through the online booking system.
If you require assistance with multiple bookings, please call our toll-free line 1-855-875-3594 to speak with a volunteer who is happy to help.
The booking system requires details such as:
- Sibling name, birthdate, parent/guardian name and contact information (phone number and email address);
- Where the parent/guardian will be on campus, during the play time booking (hospital clinic/program name);
- Secondary contact name/number, should the parent/guardian be unable to return by the end of the play time to collect their child/children (preauthorized alternate care provider);
- Sibling allergies, medical conditions, immunizations and whether they are toilet-trained;
- Consent form and disclaimer that personal information will be shared for contact tracing, for communicable diseases like COVID-19 or chickenpox. The parent/guardian will need to read and accept the consent form, prior to their booking being processed.
- If your child is permitted to have a snack in the centre and play outside
Booking times will show as ‘available’ or ‘booked’. No personal details will be shown on the booking system to anyone outside of the centre.
When you arrive outside the centre, floor stickers will guide you to line up for either ‘Pick-Up’ or ‘Drop-Off’.
The centre will be asking families to wait outside, to keep the entranceway clear for volunteers and children entering/exiting the space.
Before dropping off your child/children, a volunteer will come out to welcome you and begin the check-in/check-out process and ask parents/guardians to confirm their child’s information in our system.
Please note, we will do our best to complete your registration in a timely manner, but we ask that you give yourself an additional 10 minutes to complete this important step before you leave for your other child’s clinic/department visits.
When registration is complete and your child/children are with us, you will receive a 15-minute notification reminder/alert on your mobile device prior to your pick-up time from the centre.
Please Note:
- Children will not be permitted to remain past their scheduled time and must be picked up by parents/guardians;
- Should a child become ill, the parent/guardian will be asked to pick up their child/children as soon as possible from the centre;
- Should our staff or our children’s safety be compromised by another child, the parent/guardian will be asked to pick up their child as soon as possible from the centre.
